PRIVACY POLICY – Suenso Spa

At Suenso Spa we are dedicated to protecting your privacy and Safe guarding your personal data. Our mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly. Suenso Spa is committed to respecting your privacy and adhering to the principles of applicable Greek and European data protection and privacy laws.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it,and how the use of this information can benefit your experience on our premises and your digital experience on our website. We wish to help you make informed decisions, so please take a moment to read the sections below.

Collection of Personal Data

Suenso Spa collects personal data about our guests and visitors through different collection channels such as our website, social media and of course onsite at our premises, so that we can provide an experience that is responsive to our guests’ and visitors’ needs. We endeavor to collect your personal data only with your knowledge and with your permission, if necessary. “Personal Data” are data that identify you as an individual or relate to an identifiable individual.

Throughout your experience with us, we collect Personal Data in accordance with law, such as:

a. Identity Data, e.g. name, surname

b. Demographic Data: place and date of birth, gender, nationality

c. Contact Data, e.g. home or work postal address, work and personal e-mail address,
telephone (Home/ Work/mobile).

b.Health Data, e.g. as required for participation in certain activities, use of services and special service. Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.

Consent

As part of our commitment to keep you informed, and upon obtaining your consent, we may mail, email, telephone, text (SMS or MMS) or contact you by any other means to notify you of new Suenso Spa products and services, or upcoming Suenso Spa special offers, events, or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Suenso Spa directly. We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by Suenso Spa and its strategic marketing partners. In case of special categories of personal data – sensitive personal data, as afore-described, we make sure to obtain in advance explicit consent (opt in) before any processing of them

Links to other websites

In order to anticipate your needs, the Suensospa.com website provides links to other websites for your convenience and information. Suenso Spa is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Please note that while Suenso Spa will protect your information on Suenso Spa owned and operated websites, we cannot control and will not be responsible for the privacy policies of third party websites, including websites owned or controlled by operators, third party owners of Booking Tools/ Software ownership, , or websites not controlled or authorized by Suenso Spa Third party websites that are accessed through links on our website have separate privacy and data collection practices, and security measures. Please note that the online booking process is managed by a third party through their websites. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We recommend that you review the privacy policies of linked websites to understand how those websites collect, use and store information.

Arrival Time

We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client Consultation Form to tailor our treatments to your personal needs, and to relax and enjoy a complimentary cup of tea prior to your treatment.

Cancellation Policy

Scheduled treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour timeframe, are subject to the full charge for each service.

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be guaranteed extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Return Policy

Unopened products in their original packaging may be returned within 14 days for a full refund.

Massage and Body Treatments

Please specify Therapist gender preferences at time of booking. You may consult with the Therapist directly about style and depth of pressure prior to your service

Pregnancy

We have specially designed treatments for expectant mothers. A spa concierge is present to guide you in selecting appropriate treatments for you during this special time. Please note that massage is not recommended for expectant mothers in their first 12 weeks of pregnancy.

Cleanliness

Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Payment

All major credit cards are accepted. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

Noise

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume

Cell Phones

In consideration of our guests, we ask that cell phones and electronic devices are turned off or on silent during your stay.